Cernova LTD Terms and Conditions:

Cancellations and Deposits

A minimum deposit of £50 is required for all appointments. This must be paid via a deposit link sent by text/email, online or directly over the phone. Appointments cannot be held without the deposit payment. Deposits are non-refundable but can be used against treatment cost. If you choose not to have a treatment, the deposit will be used as the cost of your consultation. Deposits may be refunded only if you are deemed medically unsuitable for your intended treatment. If you wish to cancel your appointment, you must do this at least 72 working hours in advance to get a refund of your deposit, minus the transaction administration cost. If you cancel any later or fail to attend, you will lose the deposit. If you wish to reschedule, your deposit will be kept on file and carried over to secure your new appointment.

Refund Policy

Please note that we do not offer refunds on any treatments.

Complaints Policy

The complaints policy ensures that any problem, concern, or grievance you have about our services or products is properly dealt with. The complaint will be investigated and a written response will be provided between 14- 28 days from the date of receipt.

Confidential

All client information and records are kept confidential in accordance with applicable laws and regulations. For more details on how we handle your data, please refer to our Privacy Policy.

Medical history

It is important to provide accurate medical history and disclose any medical conditions or allergies prior to receiving any treatment.

Photos

Before and after treatment photos will be taken for your clinical record. These images are private and will only be used for record-keeping, unless you agree by signing the consent form to use them for marketing or educational purposes. We may need to share your personal and medical information with other experts (such as our insurance or legal team) if necessary. The doctor may want to share before and after images through our social media channels. You will be given a social media release consent form at the clinic, which details the agreement. You can refuse this if you prefer.

Results:

While we strive for the best results, individual outcomes may vary. We cannot guarantee specific results.

Code of conduct

We expect all clients to behave respectfully towards staff and other clients while at the clinic.

By scheduling an appointment with our clinic, you acknowledge and agree to comply with the specified terms and conditions. We appreciate your selection of Cernova clinic.